Shipping and Return Policy

Our Commitment to You

Thank you for choosing BAO Laboratory. We want you to love your skincare journey, so we have clear and straightforward policies for shipping and returns.

1. Returns and Refunds Policy

If you are not satisfied with your purchase from BAO Laboratory, please read the guidelines below.

Region Return Window How to Return Key Condition
Canada Within 14 days of receipt Unopened, Unused: Refuse the package at the door, or take the unopened item to any Canada Post office and request it be "Returned to Sender" (free of charge). Must be unopened, unused, in original packaging.
International Within 14 days of receipt Email us at insta@baolaboratory.com to initiate the return process. Customer may be responsible for return shipping fees.

Important Notice for All Returns:

  • Returned items must be delivered to us unused, in original packaging, and in the condition they were received. Items returned in unsuitable condition may not be eligible for a refund or may be subject to a restocking fee.
  • If a package has been opened or repackaged before being returned, the customer will be responsible for return shipping costs, and these fees will not be reimbursed.
  • We recommend using an insured and trackable mail service for all returns, as we cannot be held responsible for items damaged or lost during return shipment.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.

Exchanges:

We do not offer direct exchanges, except in the case of a damaged or defective item.

Damaged Items:

If you receive a damaged item in your order, please contact our Customer Service team immediately at insta@baolaboratory.com to request a replacement or a refund.

2. Shipping Policy

Free Shipping Tiers

Enjoy FREE Shipping when your order meets the following minimums:

  • Canadian orders: CAD $99+
  • U.S. orders: USD $99+
  • International orders (Outside Canada/U.S.): USD $149+

Shipment Processing Time

All orders are typically processed and shipped within 2-3 business days. During periods of high sales volume, shipments may be delayed by a few days. Please allow additional time in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed accurately at checkout. The estimated delivery times are:

Country (Region) Estimated Delivery Time Order Amount Shipment Cost
Canada 2-5 business days $0 - $99 Calculated at Checkout (CAD)
$99+ Free (CAD)
United States 5-10 business days $0 - $99 Calculated at Checkout (USD)
$99+ Free (USD)
Other Countries 7-15 business days $0 - $149 Calculated at Checkout (USD)
$149+ Free (USD)

*Please Note: Deliveries to Mainland China and Taiwan may take longer, with expected delivery times ranging from 4-6 weeks.*

Tracking and Confirmation

You will receive a Shipment Confirmation email once your order has shipped, which will contain your tracking number(s).For any questions regarding your order, please contact us at insta@baolaboratory.com.